Customer Testimonials
Sales and service team were excellent. Stelian was a pleasure to work with. Gold star. A++
Very polite, and professional . The paperwork was ready to go to quickly. They made us feel like we made the best decision by choosing them which we did !
Paul was great at helping fix my issues in a timely and professional manner. he was very engaged and kept me updated of the progress and my options.
Excellent job on replacing piece of rear quarter molding.
Excellent, responsive service from Armando Saenz Jr., as always, as I've come to expect!
Dino & Derek were exceptional to work with. So knowledgeable, courteous & easy to deal with. Could not recommend them more!
Bill Parr did an excellent job and was wonderful to work with. He was a rare and special sales person to deal with.
Max was amazing. He was very professional and helpful. He explained everything clearly and has always been available when we've had further questions after we closed the deal. Thanks Max!
Great customer service in promptly timely fashion They really take care of your needs at a good price
Great service, helpful advisors , fast and courteous people, clean and easy access parking in and out
Bill was by far the most friendly and efficient salesperson I have ever worked with in the last 22 years. I appreciate his attention to detail, customer service acumen and desire to make a phenomenal customer experience. Kudos to Bill on a job well done.
EVERYTHING and EVERYBODY was EXCEPTIONAL from start to finish. Shoutouts to David, Kevin, Vivian, & Cameron. The Sales Manager Sam was wonderful as well. What a team!
EXCEPTIONAL, from the time of 1st contact to possession & beyond. EVERYONE was professional, kind & personable. Not enough words to describe this. Thank you so much:David, Kevin, Vivian, Cameron and those ‘behind the scenes.’
Hi! I have had a great experience working with Armando and his team. Armando is always available via text and gets right back to all my questions. I appreciate both the good energy of the staff as well as the great work they do on my bosses car. Also- they stick to when they say the car will be ready for pickup... all thanks to Armando's great communication... which helps me keep my day on track. Highly recommend.
Derek Fox is the MAN! Not only was he incredibly professional, he was also extremely patient with me in finding the perfect new Range Rover! And to top it all off, he gave me a bottle of tequila to drink (after arriving back home, of course!). Thank you!
Great experience buying my first land rover here at Land Rover Santa Monica with Dino and Mesfin! Thank you!
Thanking our service representative for always providing the best service possible to us. Thanks again.
Armando, our service writer, is friendly, competent and communicated well with updates on the service progress.
It is always helpful to be able to communicate via text with our service advisor.
Super easy experience. I live in a different city so much of the communication after initial email was done on a Saturday night with the sales rep Max who clearly must have been home after work- yet, he stayed engaged, informative, making an additional incentive to buy the car I was interested in--which I easily did the next day when in town for one of my kid's sports tournaments. Even the business manager who handled paperwork was cordial, transparent and a pleasure to work with--especially as it became apparent there would be no surprise add-on charges and fees I ...
everyone is terrific! Always attentive to whatever needs I may have for our Velar. Quick turnaroud and amazing service.
Great service Quick turnaround Looked at everything on vehicle Great car wash Meet all expectations
Very good services Really recommend the services and the team that work in Santa Monica
Always great attentive service from the team at Santa Monica. I’ll only bring my cars to Santa Monica for service and repair
Went for routine service. Everything went as advertised, good and friendly customer service, no surprises. I am a happy customer.
Everything went absolutely perfect. Would have given five stars. But my brakes are still squeaking and it’s really loud and annoying.
5 stars all around service advisor, check in , inform service and delivery. very happy with the service thank you Armando Saenz
Highly recommend, top Jaguar dealership for purchasing & service. Very friendly, helpful and easy to deal with.
our service advisor Mario Garcia who is great, very knowledgeable, helpful and cares for customer he is the best.
I would highly recommend this dealer for purchasing or service, very helpful and easy to deal with them.
My service advisor Armando was excellent, and He fixed my concern. Finally, I could able to put a battery charger in my car.
Originally I posted a negative review, but I would atribute that to a miscommunication. After my post, I must say that the service department corrected problems with my car. They fixed my car professionally and even went out of their way to make sure I was happy. They have true professionals at the Service Department and they do whatever it takes to repair customers' cars in the friendly environment. I would definitely give them business in the future.
Our service Rep has been really great to us! Amazing turnaround time! and great communication as well.
Courteous and knowledgeable. Armando always takes good care of us. Always on time. My car only gets serviced at Jaguar. Thank you.
Paul is always on top of everything. He always tries to accommodate me in any situations
Great customer service...
Always great service from Armando and staff. Highly recommend getting your car serviced there. And always I. A timely manner.
Spectacular attention to the sale. Drove my new Velar right out of the center of the showroom. Stoked.
Very happy with the service advisor
Used car was in excellent condition, they beat my credit unions interest rate,they washed my car and filled it with fuel, great customer service.
Paul was great. Thanks for listening, flexibility and professionalism. By far the best service rep with whom I’ve worked.
I received excellent service at the dealership. However, this survey is annoying as it should be possible to submit a review with just ratings. Being forced to take the time to provide comments in order to submit a review acts as a deterrent to the submission of a review, a good review. Because of this, next time I will think twice before submitting a review.
Excellent service, prompt, and everything was very easy! Would recommend to others. My first Range Rover after driving a Mercedes for 15 years; looking forward to this great change!
Max Shirvani was great to work with! He was extremely professional and knowledgeable about the car we purchased. Max went out of his way to accommodate us; we arrived Sunday late and stayed late so we could test drive the car and worked with the Sales Manager to get the vehicle cost. We came back 2 days later to purchase the car and it was Max's Day off. We were happy to work with someone else but he came in and made a smooth transaction happen. We also shipped the car 1000 miles a coupe of days later and Max was ...
GREAT SERVICE! EASY DROP OF AND PICK UP! WOULD RECOMMEND TO FRIENDS, WILL RETURN THANKS
Love this place, Mario is a great Service Advisor.
World class treatment. From beginning to end. I was treated with absolutely quality service. Gonna buy another one.
It is very good.,Nice staff, organized, checked the problem of my car. Provide rental
It has significant improvement for the last 6mo in personal touch with a customers better quality of the work done
very efficient and helpful, car was taken care of quickly- will be back soon soon
The service with Paul and Hayden is phenomenal. If I call for some thing, there is an immediate call back to help. I cannot say enough fabulous things about the both of them. Abigail Slotkin
Absolutely the best dealership in the world. From manager Russ to our sales rep Max, the professionalism is a class above. These people are highly knowledgeable, truly honest, extremely accommodating, sincerely cares and looks after a client's best interest. Buying luxury cars is something we do often, and among all the dealers we have dealt with, Lamborghini, Maserati, Porsche, Mercedes, Land Rover Santa Monica afforded us hands down the best experience. We bought a beautiful Jaguar on our first visit and have kept in touch with them. Why would I buy anywhere else when I have this gem of ...
Great service experience
Excellent installation of running boards.
Ask for David! A total joy to work with.
COMMUNICATION WITH SERVICE DEPARTMENT MADE THE EXPERIENCE MUCH EASIER AND MORE EFFICIENT. JOHN HAS BEEN EXTREMELY HELPFUL IN ALL OUR DEALINGS WITH BOTH OF OUR AUTOS.
Jon Helped me make good decisions about purchase of my new warranty for Range Rover. He is always kind and helpful and explains in understandable language
I had an amazing experience at Santa Monica Jaguar Land with Vivienne the manager and Kevin my sales person. They could not have been nicer, and more fun to work with. I felt like I was at a fun social event. Love my new car and the beautiful new showroom. Joy Stanley
They were very helpful. It is the product I have had issues with .
Very professional and on time, they changed my tires in less than two hours, Thx
The process went smoothly - Bill was very knowledgeable and helpful in assisting us finding the perfect car.
They are always so helpful when I’ve had to have them check something with my car. Especially Armando—he’s amazing!!
Couldn't have been better. Jorge is a total pro, He went over the results of the inspection which had never been done before
My service tech Armando is amazing. I appreciate how he explains and works with the service team to solve any issue.
John Bevardos is very professional, knowledgeable, and informative. He is always a pleasure to work with.
Jorge was my service manager and he was very helpful. I felt really taken care of.
Thank you John Bervados for continuous perfect service and the rental is always key ! Thanks!
Transparent and service-oriented; got all My Range Rovers from here for a reason!
The service was great and very helpful. Made the experience feel seamless and easy too.
always painless and very professional
Excellent service. They greet you on time and there is a minimum of paperwork. The work gets done right the first time. The loners cars are prompt and clean.
Great team, efficient process, which were helpful and thorough. The dealership was inviting bright and great spot.
Awesome service as always. Great loaner car staff and service staff. Always in and out quickly
Sales advisor, Kevin Soufi, was absolutely wonderful to work with, extremely knowledgeable,and professional. The finance advisor was also great. Overall fantastic experience.
Armando is really helpful especially since he texts me so I know exactly what's going on with the vehicle
Mario Garcia is efficient, polite, and knowledgeable. I relay on the service that he oversees
Derek was awesome we went in looking for a green Defender and while there was not one available at the time as soon as one arrived he let us know and we made it in as soon as possible. Such a great experience, I would definitely recommend Derek and this dealership to anyone.
Paul Hernandez did a great job of managing my maintenance visit. He made sure that all of the factory recommended service was done, got me caught up on recalls & software updates. He took care of providing transportation to and from home & kept me appraised of work progress along the way. All while being a please to work with.
Everything worked out perfectly fine, Mario Garcia has knowledge on what my Car needs. Great Service, I Ever have a professional Service advisor like Him.
Great service and attention and let me know what exactly my car had a problem with.
Immediayely met at service entrance, no wait to see service rep. Totally expeditious. Loaner car furnished.
Worked with David Kellett whom I HIGHLY recommend. Great guy, super communicative, and made the whole process a breeze. I really can't say enough great things about him. Need a Land Rover Sales Associate? Talk to David for sure!
Absolutely the best experience I’ve ever had buying a car, my salesman Gary made the process a breeze. His product knowledge and compassion for his customers are exceptional! He went out of his way day and night to answer all of my questions about buying my first Jaguar! Will definitely be coming back in for my next car! Thanks again!
Go see MARIO GARCIA of Service and you will know why we only bring our 3 Range Rovers to him.
Absolutely the best experience I have ever had buying a car, my salesman Gary made the process a breeze. His product knowledge and compassion for his customers are exceptional! He went out of his way day and night to answer all of my questions about buying my first Jaguar! I will definitely be coming back in for my next car! Thanks again Gary!
Great Range Rover service! The team was super professional and clear with what was going to be fixed but also checked through. Having the onsite rental also a huge help. Great work!
Everything worked out great except for the wait time. Call my service writer was great.
Service is amazing and Mario is truly the best!!! always takes the best care of his customers..
As always, excellent service and great customer service. Very accommodating with their client's needs.
Excellent service. I didn't have to wait long for the car to be ready. Representative was courteous and helpful.
The people always takes good care of me and they’re very professional. Thank You
Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B
Great service with a smile! Will definitely come back!